I have tried to schedule a trip to Las Vegas for over a month now with no success. My husband and I moved and our ID doesn't have the same address.
We went and had new ones made but they wouldn't accept the temporary to finalize our plans. This has been the worst experience. They are rude, liars and a fraudulent company. Don't waste your time or money.
The rep tells me to wait and try again when we get the permanent ID, wait to pay for flights and wait to request time off on my job. So it seems that they want you to pay for the vac and higher flights because usually the closer you arrange flights to travel the more expensive.
Initially when we tried to schedule last year after the natural disaster their power was off for a long time and we couldn't schedule then and no type of concession have been made for customers. Don't spend your money with this company.