Jenny who calls herself the manager is rude and is of no help. Basically it seems PTR knows you will never be able to use the package before they sell it to you. When it comes to trying to use the package they tell you its you personal problem, nothing to with us that we changed our terms and conditions, suck it up i was told.
I bought a package a year ago, and when i tried to use it I was told I was no longer eligible to use the package. Even though the terms state that if eligibility changes you should get a refund Jenny just said thats your personal issue nothing to do with them.
She is rude and just scolds you and basically will not tell you her name in full coz she knows the SCAM THEY ARE RUNNING.
STAY AWAY FROM THIS COMPANY.
Product or Service Mentioned: Premier Travel Resorts Vacation Package.
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Full refund.