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REGARDING Premier Travel Resorts LLC 393 Centerpointe Circle, Suite #1471 Altamonte Springs, FL 32701 Registration No. ST38926.

Premier Travel Resort promotions is deceitful and in my opinion dishonest. My husband purchased the package and we did not use it by the expiration for two reasons; Premier was unable to accommodate our dates when we were ready to travel, twice. We were offered to renew it for another fee. Regretfully we did so.

A year ago, once again unable to book any location for our dates. Told me to call back in 30 days, they continually put me off. I attempted again today to book. I was told that it would have to be January 5th or after, I said that’s fine.

Went through their list of questions and she puts me on hold. Comes back to tell me that we could go to Las Vegas but she could not guarantee a resort or room as my husband and I don’t have matching addresses on our IDs. HUH???? First of all I did NOT ask for Las Vegas, I requested Colorado or Utah.

I was choosing one our TWO other continental destination trips. Seriously people, wth? I then asked why the address issue? We were not informed of this prior to you taking our CC information, TWICE!

She stated that it’s in the terms and conditions, my reply was no it is not. #8 is regarding address and matching address is not a requirement. Her snide reply was, read #9, they reserve the right to change terms at any time. IF a company changes their terms and conditions, their consumers are generally informed/notified in my experience.

Such as banks, CC company, etc. she rudely said, that’s a bank. Her name was Jenny. When I asked her last name she rudely stated that I didn’t need to know that.

She then told me if I couldn’t send confirmation in with matching address on our ID’s, we could give the package away or sell it. When my husband bought the package the first time he was told that he could take anyone, it didn’t have to be his spouse. He could take one of the six grown children. Well I can tell you that must be a lie as well because not one of the children have the same address on their ID’s as us.

The company is only out to take your money and NEVER accommodate you when you call. As you can see it’s always something. I totally lost my cool when the attitude and deceitfulness was recognized in her tone. Whoever is reading this, PLEASE DO NOT waste your hard earned money on this dishonest company.

And one more thing, when I called I was put on hold for 9 minutes before attitude Jenny came to the line. I don’t understand why people would want to work for deceitful companies? I suppose it’s just a paycheck to them.

I request a full refund. Full as in FULL refund of both payments we made for this one package which has never been used due to not accommodating our travels requests.

Reason of review: Not as described/ advertised.

Monetary Loss: $400.

Preferred solution: Full refund.

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